Presenters info:
http://schedule.sxsw.com/events/event_IAP000307
Quality of sound is not very good, just recorded on my iphone to aid in writing up proper notes at a later date. below are just thoughts & comments, just thrown down here as they come up in the panel.
Being geek is “in” today but how do companies and marketers talk to these currently-hip-but-not-hipsters and become part of the pop culture landscape themselves? Representatives from the pillars of geekdom: anime, comics, videogames and films share how they use social marketing to reach and win over the smart and the skeptical and reap the benefits of nerd word of mouth.
Facebook is widely used not only because its widely used but for large companies the monetary value of the interactions online is easy to show via the analytics.
For blogs and non product related companies the goal is to increase the "fanbase" to spread the word for the cause, content etc.
Dissemination of content to fans is the primary use for the social media aspect of the games industry. Interaction with the consumers helps to drive the brand forward.
Working hard to be human, enjoy the fans, it helps to interact with them, helps build loyalty and trust within the fanbase. Happy fans will evangelise for you.
Forums used to be the largest part of the fan community interaction. Very quickly facebook and Twitter are replacing these forums. The hard core fans prefer to stay in the forums, casual, non obsessive community seems to prefer the more social aspect of facebook/twitter.
Make sure that the person running the social media aspect of the business/ content is as knowledgeable as the fans. they will smell your bullshit a mile away! If you don't know something thats ok, just make sure you are honest.
Film blog: gordon and the whale: people find someone they like and will follow the film critics whatever site they write for.
Capcom games, struggling with having multiple "brands" under one roof. how do you get the fans to come to the site as the Umbrella Brand to initially view the brand they are a fan of but then to help them explore other brands that form the whole.
Keep all the channels open but in the end still keep the website as the heart of where your fans come back to.